Customer Service

Purchasing

How do I make a purchase?

You can order online via our secure ecommerce system or you can call us at 905-369-0024.

Payment Options

How do I pay for my purchase?

Paying by Credit Card

We currently accept Visa and MasterCard for online credit card purchases. At checkout credit card information is submitted through our secure connection. You may also place a credit card order by phone. (See also: Secure shopping guarantee)
Paying by Paypal

You can use your credit card or PayPal account to make secure online payments via PayPal. PayPal is an industry accepted payment method for online shopping.

Taxes

Is there any tax on tea?

All product prices are quoted in Canadian dollars. There is no tax on loose leaf tea.

Taxes only apply to teaware and accessories.

Canadian Orders - Ontario Residents are subject to 8% Provincial Sales Tax (PST) on items that are not exempt. All Canadian Residents are subject to pay 5% Goods and Services Tax (GST).

International Orders - No GST or PST will be charged on items that are purchased AND delivered outside of Canada. However, if the items are delivered in Ontario, both PST and GST apply. Items delivered to any other Canadian Provinces or Territories are subject to pay GST

My Order

Changing My Order

Up to what point can I still cancel or change my order?

You may not be able to cancel or change an order once items you selected have been boxed up, and are awaiting a pickup. Once items have shipped and you still wish to cancel, please refuse delivery of the order and the package will be returned to us. We'll then gladly credit you the value of the items selected, minus the round trip shipping costs.

Satisfaction Guarantee

What if I'm not happy with my purchase?

We want you to like our teas as much as we do and to spread the word of our good tea. With this in mind, we would like you to be completely satisfied with your purchase. If for any reason you're not, just follow our hassle free Return Policy to get a refund or store credit. May we suggest you try a sample size before purchasing a large quantity of a tea that is new to you. Samplers offer a wonderful and reasonably priced introduction to teas you have never tasted.

Billing Concerns

There appears to be a billing problem with my order. How can I handle this?

Please forward all billing concerns to order@languageoftheleaf.com. We'll be sure to contact you ASAP.

Return Policy, Store Credits, Refunds

How do I make a return on my order?

Our products go through a rigorous selection process, but we understand that in the end some items may not be to your complete liking. Except for tea samples, if you are not happy with something you bought, you can return it within 14 business days of your purchase. You can contact us at 905-369-0024 and speak to our customer representative. We will be happy to help you in anyway we can.

Please indicate the reason for your return on your invoice, and also provide your preference for either a refund or store credit. Include this with the purchased item to be returned. For a refund or store credit to be processed, item(s) will need to be returned in their original sealed packaging and unused. Please wrap the package securely to prevent breakage.

If I don't like a product, can I get a refund or store credit upon returning it?

While a refund or store credit will be made for returned items you've opened and tried, note that a 30% deduction is applicable to partly cover the loss incurred by us for having to dispose of these used items that cannot be resold for hygiene and safety reasons. Other than an item being received damaged or as incorrect as a result of our mistake, the 30% fee will be applied to all returned items.

Damaged Items

An item was damaged on the order I have received. What do I do?

We take great care to ensure items are shipped correctly and safely. However, we are truly sorry to hear you received a damaged item. Within 5 days of purchase please email us your order number and identify the nature of the damage and we will promptly advise you on the next steps. Please note that damaged items will need to be shipped back to us.

How is the return shipping cost handled?

Please note that we cover return shipping costs only if we made an error on your order or your item was damaged in transit.

My Account

Do I need to create an account in order to make a purchase?

We create it for you! After your first purchase, a confirmation email is sent to you. Within that email is a password you may wish to use or change for future purchases at Language of the Leaf.

How do I change my account Information?

Updating your e-mail address, billing and shipping information is easily done by going to 'Log In'. If you have any problems making a change, please email us and we will be happy to help.

What if I made an order and provided an incorrect shipping address?

We include this question as a gentle reminder to input a valid shipping address. If an incorrect address was provided by you and a package is returned to us as a result, a 30% returned inventory fee will be applied and the balance will either be refunded to you or credited to your account.